Flexible Breaks Terms and Conditions  

 
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(i) The terms and conditions set out in this section together with your booking confirmation documents comprise the agreement between Flexible Breaks and all those listed on the booking on whose behalf the party leader is acting.

(ii) A contract only exists once a booking form has been completed and confirmation of due payments has been issued.

(iii) It is important that you check all the details shown on the booking confirmation document to ensure that they are correct as this forms the basis of the contract. Any discrepancies should be brought to our attention within 7 days of issue, otherwise the details on the booking documents will be deemed to be correct.

(iv) We do not accept bookings for children unaccompanied by adults, if the children are under the age of 18 on the date of outward travel.

(i) In the event that the quoted price and the price published on the Flexible Breaks website price list differ, the price list will be deemed to be correct unless the quoted price forms part of a special offer.

(ii) We reserve the right to increase or decrease our prices at any time. However, we guarantee that no surcharges will be made once the written booking confirmation has been issued unless your booking in amended in any way.

(iii) The company reserve the right  to sell accommodation at a discounted rate as part of a special offer.  The special offer rate will not be applied to existing bookings.

(i) Due to the fact that we plan holiday programmes months in advance, it is sometimes necessary to make changes to the accommodation described on our web site.  In such cases, where possible, you will be allocated accommodation of a similar or superior nature. If we are not able to provide similar accommodation and the only available accommodation is of a lower standard, we will refund you the difference in the cost of the two accommodations. If for reasons beyond our control we cannot provide alternative accommodation any monies paid to Flexible Breaks will be refunded.

(i) We cannot be held liable to accept responsibility for death, bodily injury or illness caused on holiday unless it is proved that it is due to the negligence of our employees. This company’s liability in any action will be limited to twice the base cost of the holiday (as per your Booking Confirmation form).

(ii) If due to adverse weather conditions or other circumstances beyond our control, there is no local skiing, we will endeavour to provide alternative arrangements to the nearest skiable resort. This will be charged at cost to you (ski and snowboard holidays only).

(iii) If in the opinion of any person in authority such as coach driver, accommodation owner, chalet manager, or senior Flexible Breaks employee you appear to be unfit to travel, or because of anti-social behaviour, are likely to cause a disturbance to other customers, or damage to property, we reserve the right to terminate your holiday arrangements with us. We will not be liable to provide alternative arrangements or repatriation nor will we cover any costs that you may incur or make any refunds.

5. Airport Transfers

(i) Our transfers (where booked) will meet the flight indicated in the booking 30 minutes after the time indicated on your booking confirmation document. You must notify us of any changes at least 7 days before your arrival date.  If your group number changes (either up or down), you must inform us, so that we can ensure to send the correct size of vehicle to the airport.  A minimum charge of €40pp each way will be levied to customers who arrive or depart on a flight other than that specified on their booking form (if we can offer an alternative transfer).

(ii) The majority of transfers will be meeting only passengers from your flight and other flights arriving about the same time, so you will depart from the airport without delay.  There are some exceptions to this and we do reserve the right to delay a transfer for up to 90 minutes if it is necessary for any reason.  Please see our transfer information page. The transfer may be in one of our own vehicles or subcontracted to a local taxi or coach operator.

(iii)  If your arrival flight is delayed by more than half an hour where possible the transfer vehicle will wait for you, however there will be a charge for this. As the costs to Flexible Breaks will vary significantly depending on the individual circumstances we will apply a flat rate charge of €10 per half hour (or part of half hour) per person. If the delay of your arrival involves our transfer vehicle/s needing to travel from your original arrival airport to another airport there will be an additional charge of €0.20 per person per extra kilometre that the vehicle has to travel.  

Note:  Unless you advise us otherwise we will assume that you wish the transfer vehicle to wait for you where possible in the event of your flight being delayed.

(iv) Flexible Breaks SA offer airport transfers (free or otherwise) on the express understanding that they cannot be held liable if a transfer is delayed or cancelled due to reasons beyond the company's control.

(v) If the arrival of your flight is delayed we will endeavour to hold the transfer vehicle for you, but cannot guarantee this. If we are able to hold the transfer vehicle, charges will be applied.

(vi) If you or a member of your party are delayed at the arrival airport for any reason such as but not restricted to immigration or customs procedures, we do not guarantee to hold the transfer vehicle for you.

(vii) We are not liable for any additional accommodation and or transport costs incurred as a result of delay or cancellation of your flights and/or circumstances in section (vi) above.

(viii) You will be informed where and when you need to be for your departure transfer. It is your responsibility to make sure that you are at the pre arranged place at the correct time. If for any reason whatsoever you are not ready to depart at the arranged time our vehicles may leave without you.

(ix)  Drivers have express instructions not to handle heavy baggage (over 20kg per individual item).  If an item of your baggage exceeds or appears to exceed this weight you will be asked to load it on and off the transfer vehicle yourself.

(i) In order to guarantee your booking, payments must be received within the time specified on your Booking Option.

(ii) Please note that travel insurance is essential and no liability will be accepted for any clients travelling without adequate travel insurance.  This should be obtained at the time of booking and should cover you for losses incurred in the event that you are forced to cancel your holiday.

(iii) Upon Booking Confirmation, unless any discrepancies are brought to our attention, it will be deemed that you have accepted this Booking Contract and the Flexible Breaks terms and conditions on behalf of all persons included on the booking form.

(iv) Telephone quotes are all provided subject to written confirmation.

(v)  It is the party leader's responsibility to advise Flexible Breaks of any change to his or her contact details including email address.  The email address provided will be used to notify you of any changes, or other important information.  Evidence of email dispatch from Flexible Breaks will be regarded as evidence of email receipt.

(i) Our terms of payment are 50% deposit with your booking and balance payable 30 days before your scheduled arrival.  If your booking is made less than 30 days before arrival the full amount is payable at time of booking.

(ii) Any payments must be received within the time specified on your Booking Option.

(iii) If you do not pay in full by the date shown on the Booking Confirmation we reserve the right to cancel your booking. In such a case no refunds will be made.

(i) If you cancel your booking the party leader on your booking form must advise us in writing, by post, facsimile or email immediately. Your booking will only be deemed to be cancelled when you receive email confirmation from us. Verbal cancellations will not be accepted. If you cancel you will be liable to pay the cancellation charges set out in the table below. Cancellation periods are calculated on the date of your cancellation being received by us.  We will issue you with a Cancellation Invoice, which may be used to reclaim losses from your insurance company.  The term ‘total holiday cost’ in the table means the total holiday cost for all persons included in the booking and shown on our Booking Confirmation.

(ii) If one member of your party wishes to cancel it may mean that the accommodation booked is under-occupied and result in the remainder of the party having to pay any applicable supplements to retain the booking.

(i) If you are prevented from travelling, you may transfer your booking to another person or group, as long as you give us at least 21 days’ notice and the arrangements remain exactly the same as the original booking. You must also agree to pay any charges we may incur or levy to make this change. For the purpose of this contract, we define ‘prevented’ to be death, accident, illness or witness summons of yourself, travelling companion or close relative.

(i) If you wish to make any changes to the booked arrangements whilst on holiday, for example, upgrading your accommodation, extending or reducing your holiday duration, all such requests will be subject to availability and any extra costs, including cancellation charges, must be met by you and be paid locally. As this alters the basis of your booking contract with us, it is essential that such changes be arranged through us in writing, either with our local representative/agent or with the office address detailed at the bottom of your Booking Confirmation.

(ii) The accommodation booked is only available for use by those persons named on the booking form unless otherwise agreed by Flexible Breaks in writing.

(iii) The party leader is responsible for any damage caused by any member of their group to the holiday accommodation.  Any charges levied by the owner must be paid locally by the party leader.

(iv) Please remember that you are a guest at your holiday accommodation and the owner or senior Flexible Breaks employee may remove anyone whose behaviour is disruptive or affects the enjoyment of other guests, see paragraph 4 (iii) Our Obligations.

(v) No smoking is permitted in any Flexible Breaks accommodation.  Anyone found to be in breach of this rule will be asked to vacate the premises immediately and charged for the cleaning of all curtains, carpets, furniture covers and bed linen.  We will not be liable to provide alternative arrangements or repatriation nor will we cover any costs that you may incur or make any refunds.

We will only consider claims for recompense if complaints are brought to the attention of the Flexible Breaks office immediately via the number displayed in each accommodation unit. You will be issued with a reference number which must be used in any correspondence relating to this

(i) Cots must be requested at time of booking and will be provided if available.   We cannot guarantee that cots will meet British Safety Standards. The decision to use a cot is solely at the discretion of the parents. The inclusion of a cot may restrict room space. Cot linen is not usually provided.

(ii) Child car seats are not supplied by Flexible Breaks. In the event that one of our sub-contractors supplies a car seat, Flexible Breaks accepts no responsibility or liability.

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